No pet treat is 100% risk free.
While incidence with our pet treats are extremely rare, we do not claim our treats are risk free. While our bone products are not cooked, like a raw bone they can still present a small hazard. Some treats may present a small chocking hazard just like food can to humans. We highly advice monitoring your dog when eating treats and understand their eating habits and choosing treats accordingly. You agree when purchasing our treats that you do so understanding the risk of feeding them to your dog and do not hold Charlie and Mia's Barkery responsible or accountable for your decision to feed your pet our treats.
Our Additional refund, replacement, credit and return policy
In addition to your general rights we further guarantee the quality of our products for 12 months from purchase date when kept sealed and out of direct sunlight with an average temperature below 30C – such as your kitchen cupboard for example. All of our products have a 12 month ‘Best Before’ after the purchase date.
You must notify us within 60 days of purchase if you have not received your order. After this time we do not guarantee we will be able to trace your order. Refunding or re-sending your order after this time will be at our discretion and will generally depend on the outcome of the couriers investigation and if we can make a successful claim.
You must notify us within 7 days of receiving your order if you believe there is an issue with your order such as a missing or incorrect item.
In the extremely unusual situation that we have made a mistake with your order or there is a quality issue with a product we will fully refund, credit or replace the item(s) at our cost, including all shipping costs*
For refunds or replacements you must provide proof of any issues such as pictures and have the item(s) available for us to have returned at our discretion. If you cannot provide proof of an issue or destroy/throw them away so that we cannot have proof of the issue, or be able to have the item(s) returned at our cost for inspection then no refund or replacement can occur.
Changed your mind?
Within 14 days of receiving your order, if you change your mind on any product, we also allow returns for a full refund or credit as long as the item is returned to us unopened, unused and as new for resale. You are responsible for all shipping costs in returning the item to us and any reshipping of any replacements. Please contact us within 14 days of receiving your order and return the product(s) to the address below within 30 days of purchase date.
Returns
For returns under our guarantee or due to a mistake on our part, at our cost it will either need to be returned to an Australia Post outlet or we will arrange a time with you for a courier to collect it from you, whichever we decide as it will depend on your location and the method used to ship the original order to you.
If you have any further questions please email us at cmbarkery@gmail.com
Refund times
All refund and credits will be completed within 7 days of agreement of the amount. It might take a few days longer to receive your refund depending on how you paid (ie PayPal can take 3-7 days to process refunds). Replacements will be shipped within 5 working days of receiving the item(s) to replace.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cmbarkery@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cmbarkery@gmail.com and send your item to: Charlie and Mia’s Barkery , PO Box 2591 , North Toowoomba ACT4502, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Charlie and Mia’s Barkery , PO Box 2591, North Toowoomba QLD,4502, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
