Welcome to Charlie and Mia's Barkery!

Australia Wide Postage | Local Pick Ups Through Doggy Drive-Thru Available!

PLEASE NOTE: We are closed May 20th to May 30th for a well deserved break.

Frequently Asked Questions (FAQ)

Welcome to Charlie and Mia's Barkery FAQ! Here you'll find answers to commonly asked questions about our products, services, and ordering process. If you can't find what you're looking for, please don't hesitate to contact us.

🎂 CUSTOM CAKES & PUPCAKES

How do I order a birthday cake or pupcakes?
• All orders must be placed and paid for through our website
• Minimum 1 week's notice required
• We don't accept orders through social media or email

What cake sizes are available?
• Midi: Perfect for 2-3 dogs
• Medium: Ideal for 4-5 dogs
• Large: Great for 6-10 dogs

What type of cakes do you make?
• Vanilla cakes (most appealing to dogs)
• Made with gluten-free flour
• Fresh, natural ingredients
• Peanut-free for allergy safety

🦴 TREATS & PRODUCTS

How long do your treats last?
• 18-month shelf life
• All treats labelled with best before dates
• Packed with moisture absorbers
• Sealed for freshness

Are your treats really preservative-free?
• Yes! All treats are Australian-made
• Chemical-free
• Natural ingredients
• No imported products

How should I store my treats?
• Keep in sealed packaging
• Store in cool, dry place
• Check best before dates
• Follow storage instructions on package

📦 SHIPPING & DELIVERY

How is my order shipped?
• Standard postage for all orders
• Insurance available at extra cost
• Australia-wide shipping available
• Tracking number provided via Shopify email

How quickly do you process orders?
• Orders packed as soon as received
• Processing during business hours
• Delays communicated via email/phone
• Similar value replacement if product unavailable

What if a product becomes unavailable?
• We'll contact you promptly
• Offer similar product of equal or greater value
• Notify you before any substitutions
• Keep you informed of time frames

🏪 STORE INFORMATION

Where are you located?
• Shop 1/281-285 Griffiths Street, Harlaxton, QLD
• Doggy Drive-Thru available during store hours
• Easy parking available

What are your trading hours?
• Tuesday to Friday: 10:00 AM - 6:30 PM
• Saturday & Sunday: 9:00 AM - 1:00 PM
• Monday: Closed

What payment methods do you accept?
• Mastercard
• PayPal
• Shop Pay
• Union Pay
• Visa

What products do you offer?
• Fresh-baked dog treats
• Custom birthday cakes
• Pupcakes
• Beef biscuits, lamb, pork treats
• Poultry, roo, seafood options
• Veggie treats
• Dog toys and accessories

📞 CONTACT & SUPPORT

How can I reach you?
• Phone: 0412 454 092
• Email: info@charlieandmiasbarkery.com.au
• Visit us: Shop 1/281-285 Griffiths Street, Harlaxton, QLD
• Facebook: @charliemiasbarkery
• Instagram: @charlie_and_mias_barkery

When can you help me?
• Tuesday to Friday: 10:00 AM - 6:30 PM
• Saturday & Sunday: 9:00 AM - 1:00 PM
• Closed Mondays

What if I have an issue with my product?
• Contact us immediately
• Have your order number ready
• Photos of the issue are helpful
• We'll verify and replace if needed

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