Welcome to Charlie and Mia's Barkery FAQ! Here you'll find answers to commonly asked questions about our products, services, and ordering process. If you can't find what you're looking for, please don't hesitate to contact us.
🎂 CUSTOM CAKES & PUPCAKES
How do I order a birthday cake or pupcakes?
• All orders must be placed and paid for through our website
• Minimum 1 week's notice required
• We don't accept orders through social media or email
What cake sizes are available?
• Midi: Perfect for 2-3 dogs
• Medium: Ideal for 4-5 dogs
• Large: Great for 6-10 dogs
What type of cakes do you make?
• Vanilla cakes (most appealing to dogs)
• Made with gluten-free flour
• Fresh, natural ingredients
• Peanut-free for allergy safety
🦴 TREATS & PRODUCTS
How long do your treats last?
• 18-month shelf life
• All treats labelled with best before dates
• Packed with moisture absorbers
• Sealed for freshness
Are your treats really preservative-free?
• Yes! All treats are Australian-made
• Chemical-free
• Natural ingredients
• No imported products
How should I store my treats?
• Keep in sealed packaging
• Store in cool, dry place
• Check best before dates
• Follow storage instructions on package
📦 SHIPPING & DELIVERY
How is my order shipped?
• Standard postage for all orders
• Insurance available at extra cost
• Australia-wide shipping available
• Tracking number provided via Shopify email
How quickly do you process orders?
• Orders packed as soon as received
• Processing during business hours
• Delays communicated via email/phone
• Similar value replacement if product unavailable
What if a product becomes unavailable?
• We'll contact you promptly
• Offer similar product of equal or greater value
• Notify you before any substitutions
• Keep you informed of time frames
Do you offer wholesale pricing?
- All our products are sold at retail prices, whether you're buying one item or multiple
- We're happy to work with businesses (like doggy daycares, groomers, or pet-friendly venues) who want to stock our products, but pricing remains at retail rates
- You're welcome to purchase products, remove pricing, and mark them up for resale in your own business
🏪 STORE INFORMATION
Where are you located?
• Shop 1/281-285 Griffiths Street, Harlaxton, QLD
• Doggy Drive-Thru available during store hours
• Easy parking available
What are your trading hours?
• Tuesday to Friday: 10:00 AM - 6:30 PM
• Saturday & Sunday: 9:00 AM - 1:00 PM
• Monday: Closed
What payment methods do you accept?
• Mastercard
• PayPal
• Shop Pay
• Union Pay
• Visa
What products do you offer?
• Fresh-baked dog treats
• Custom birthday cakes
• Pupcakes
• Beef biscuits, lamb, pork treats
• Poultry, roo, seafood options
• Veggie treats
• Dog toys and accessories
📞 CONTACT & SUPPORT
How can I reach you?
• Phone: 0412 454 092
• Email: info@charlieandmiasbarkery.com.au
• Visit us: Shop 1/281-285 Griffiths Street, Harlaxton, QLD
• Facebook: @charliemiasbarkery
• Instagram: @charlie_and_mias_barkery
When can you help me?
• Tuesday to Friday: 10:00 AM - 6:30 PM
• Saturday & Sunday: 9:00 AM - 1:00 PM
• Closed Mondays
What if I have an issue with my product?
• Contact us immediately
• Have your order number ready
• Photos of the issue are helpful
• We'll verify and replace if needed
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